How Employees Affect Consumer Behavior :: essays research papers

How Employees Affect Consumer BehaviorSummaryI am press release to discuss how employees affect consumer behavior and what Ibelieve ar the best ways to improve their effectiveness. I will be drawingupon my experiences as a consumer and working in a retail environment.CommentsNo whiz fulfills your corporate philosophy or promotes your products and portions more than your employees. They are desire ambassadors representing theUnited States when the president can not be there in person. You need them toact on your behalf when dealing with customers. If the customers arent treatedwell erst in your gillyflower or business, what good does it do to use marketing toget them into your store or business. You also have the problem of apiececustomer who was treated mischievously, telling other people about their severity experiencewith your company. This might not seem like a declamatory deal, but it is and its evenworse when people are telling others how gigantic your competitor tre ated them.Ive had a few experiences where I have matte up that I havent been treatedproperly or fairly by store employees. Most of the time Ive been able to findanother person to service of process solve my problem and I was able to walk away a satisfiedcustomer. There are some instances when I have consciously went to a competingbusiness, because of the way I was treated. I know I am not the only person whodoes this, so I feel it is precise important to have a work force that helps marketyour products, by being friendly and knowledgeable. This will prevent customersfrom turning away from your products and services. acquire your workers if theywould recommend your product or service to their family and friends. If yourpeople overleap dominance in your company, you need to find out why and raft it.You hope them to be proud to use your product or service so they can convey thisfeeling to the customers.Some of the things that turn off consumers are ache lines and employeeswho dont pay attention or just go done the motions. Rudeness, impatience,and judgmental remarks are very damaging to your company image. Workers who arepoorly trained or dont know about your product or service serve no purpose andlet down customers. Lies, dishonesty, and promises that are disturbed costcompanies a lot of business when you look at the long run. Ask your workers ifthey would recommend your product or service to their family and friends. Ifyour people lack confidence in your company, you need to find out why and fix it.